Support
FAQ & setup guide
Everything you need to get going. Can't find your answer? The Discord is the fastest way to reach us.
Setup guide
- 01
Buy & copy your key
Complete checkout and copy the key from the success page or dashboard.
- 02
Download the loader
Sign in to the dashboard and press Download loader. Extract the archive.
- 03
Sign in
Run the loader, paste your key. Your PC's HWID is locked to the key.
- 04
Launch
Open Roblox, join a game, then press Launch in the loader.
Purchasing
How fast do I get my key?
Instantly. As soon as Stripe or NOWPayments confirms your payment, a key is generated and shown on the checkout success page. If you entered an email, we send it there too.
Which payment methods do you accept?
All major debit and credit cards through Stripe (charged in EUR), plus Litecoin (LTC) and Ethereum (ETH) through NOWPayments. Crypto is only available on the 2-week and 1-month plans (€4.99 and up); the 1-day and 1-week plans are card only.
My crypto payment is stuck on “waiting”.
Crypto payments are confirmed by the blockchain, which can take anywhere from a minute (LTC) to several minutes (ETH) depending on network load. Keep the success page open — your key appears automatically. Underpaying the exact amount shown on the invoice will hold the payment as “partially paid”; contact support if that happens.
Do you offer refunds?
Because keys are digital goods delivered instantly, all sales are final once a key has been activated. If something is broken on our side, open a ticket on Discord and we'll make it right.
Licenses & HWID
When does my subscription time start?
The clock starts the first time you sign in to the loader with your key — not when you buy it.
What is an HWID lock?
On first sign-in your key is bound to your PC's hardware ID so it can't be shared. Only that PC can use the key until the HWID is reset.
How do I reset my HWID?
Sign in to the dashboard with your key and press Reset HWID. Resets are self-serve with a 24-hour cooldown.
I lost my key.
Check the email you used at checkout. If you paid by card, your Stripe receipt email links back to the order. Otherwise contact support on Discord with your payment ID.
Technical
What are the system requirements?
Windows 10 or 11 (64-bit) and the official Roblox desktop client. Microsoft Store Roblox is not supported.
My antivirus flagged the loader.
Loaders that read another process's memory are often flagged heuristically. Only ever download the loader from your dashboard on bloxsense.lol — never from third-party links.
Roblox updated and it stopped working.
We push updates after every Roblox client update. The loader downloads the latest build automatically — status updates are posted in Discord.
Still need help?
Join the Discord for announcements, configs and ticket support — or email support@bloxsense.lol.